Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
9129 - Payer ID
STRDH - Also listed as Always Care Benefits
- Also listed as Provident Life and Casualty Insurance Company
- Also listed as Starmount Dental
- Also listed as Starmount Life Insurance Company
- Also listed as Unum Dental
- Also listed as Unum Group
Workflow guidance
- Run eligibility and benefits checks through the supported 270/271 workflow before visits or claim submission.
- Submit dental claims as 837D and professional claims as 837P; confirm the claim type matches the services billed.
- Follow up on claim status outside Hero EMR because 276/277 transactions are not supported.
- Plan for manual handling of remittance and payment posting because ERA 835 and EFT are not supported.
- Route institutional claims and coordination-of-benefits work through another available process; neither 837I nor COB 271 is supported.
Common questions
Can I submit dental claims to this payer electronically?
Yes. Dental claims are supported through the 837D transaction.
Can I submit professional claims to this payer electronically?
Yes. Professional claims are supported through the 837P transaction.
Does Hero EMR support eligibility and benefits checks for this payer?
Yes, eligibility and benefits transactions use the supported 270/271 workflow. This does not include coordination-of-benefits 271 transactions.
Does this payer support ERA, EFT, or electronic claim status?
No. ERA 835, EFT, combined ERA/EFT, and 276/277 claim-status transactions are not supported, so plan those workflows outside Hero EMR.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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