Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
11022 - Payer ID
Z96294 - Also listed as People First
- Also listed as The Travelers Indemnity Company
Coverage states
Delaware.
Workflow considerations
- Use 270/271 before visits or when coverage changes, then save the response in your billing workflow for verification and follow-up.
- Submit only professional claims electronically; route institutional and dental claims through a separate process.
- Do not wait for a 276/277 response; check claim status through your established separate process.
- Plan for manual or separate remittance posting because ERA (835) and EFT are not available through this payer connection.
Common questions
Can I submit professional claims to this payer electronically?
Yes. Professional claims use the 837P transaction and are available immediately.
Can I check eligibility and benefits electronically?
Yes. The 270 request and 271 response are supported for electronic eligibility and benefits checks.
Does this payer support electronic claim status?
No. Claim status using 276/277 is not supported, so use a separate status-check process.
Can I receive ERA or EFT from this payer?
No. ERA (835), EFT, and combined ERA/EFT are not supported through this connection. Plan to retrieve remittance and payment information through another process.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo