Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as The Jones Financial Companies Limited Liability Partnership
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Workflow guidance
- Route institutional billing through 837I and professional billing through 837P; verify the claim type before sending.
- Plan eligibility checks outside Hero EMR because eligibility and benefits transactions are not supported for this payer.
- Use your established external workflow for claim-status checks because 276/277 is unavailable in Hero EMR.
- Complete payer enrollment paperwork before relying on ERA/835, then use the remittance for payment posting and reconciliation.
- Handle EFT and combined ERA/EFT separately from Hero EMR, since neither payment option is supported.
Common questions
Can Hero EMR submit institutional and professional claims to this payer?
Yes. Institutional claims use 837I, and professional claims use 837P.
Is electronic remittance, or ERA 835, supported?
Yes, but only after the practice completes this payer's enrollment process. Do not expect ERA delivery before enrollment is completed.
Can I check eligibility and claim status in Hero EMR for this payer?
No. Eligibility and benefits (270/271) and claim status (276/277) are not supported, so use a separate workflow for those checks.
Can I send dental claims or use EFT with this payer?
No. Dental claims (837D), EFT, combined ERA and EFT, and coordination of benefits (271) are not available through Hero EMR.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo