Supported claim transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
2729
Plan around missing transactions
- Use the 837I path for institutional billing and 837P for professional billing; select the format that matches the service and billing entity.
- Verify coverage and benefits through another process before scheduling or billing when eligibility details are needed, because 270/271 transactions are unavailable.
- Check claim status through the payer's other available channel because 276/277 transactions are not supported.
- Plan manual or payer-directed remittance posting because electronic remittance advice, or ERA 835, is unavailable.
- Do not route dental claims through this payer connection; 837D is unavailable, so use another process if dental billing is required.
Common questions
Can I submit institutional claims to this payer electronically?
Yes. Hero EMR supports electronic institutional claims in the 837I format for this payer, with no enrollment step required before use.
Can I submit professional claims to this payer electronically?
Yes. Professional claims in the 837P format are available electronically for this payer, without prior payer enrollment.
Can I check eligibility and benefits in Hero EMR for this payer?
No. Eligibility and benefits transactions using 270/271 are unavailable, so verify coverage through another process before relying on those details.
How will I receive remittance and check claim status?
Electronic remittance, EFT, combined ERA/EFT, and claim-status transactions using 276/277 are unavailable. Use the payer's other processes for remittance, payment, and status follow-up.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to, and our team works your denials and prior authorizations.*
*With Hero RCM. RCM contracts are negotiated based on specialty and payer mix.