Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Workflow guidance
- Use the payer's designated alternative process for eligibility and claim status because Hero EMR does not support 270/271 or 276/277.
- Plan to submit professional, institutional, and dental claims outside Hero EMR because 837P, 837I, and 837D are not supported.
- Complete the payer's enrollment paperwork before setting up ERA/835 in your remittance workflow.
- Until ERA enrollment is active, retain a manual process for retrieving and posting remittance information.
- Handle payment reconciliation separately because electronic funds transfer is not supported for this payer.
Common questions
Can I verify eligibility for this payer in Hero EMR?
No. Eligibility and benefits transactions, including 270/271, are not supported, so use the payer's designated alternative process.
Can I submit claims electronically to this payer?
No. Hero EMR does not support professional, institutional, or dental claim transactions, including 837P, 837I, and 837D, for this payer.
Is ERA available for this payer?
Yes, but only after your practice completes the payer enrollment process. Until enrollment is active, use your existing remittance workflow.
Does Hero EMR support EFT or claim status for this payer?
No. Electronic funds transfer and claim-status transactions, including 276/277, are not supported, so handle payment and status requests outside Hero EMR.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo