Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
TKC01 - Also listed as Kansas City Life Insurance Company
- Also listed as Kansas City Life Insurance Company and Healthy Choices
Workflow considerations
- Use 837D for dental claims and 837P for professional claims, and verify the claim type before sending.
- Run a 270/271 eligibility and benefits check when coverage information is needed, but handle coordination of benefits separately.
- Keep a separate process for 276/277 status inquiries because this connection does not support electronic claim-status transactions.
- Plan alternate or manual reconciliation for ERA and EFT, since neither payment transaction nor combined ERA/EFT support is available.
- Route institutional claims through another process; 837I is not supported by this payer connection.
Common questions
Can I send dental and professional claims electronically?
Yes. Hero EMR supports dental claims in 837D format and professional claims in 837P format for this payer.
Does Hero EMR support eligibility and benefits checks?
Yes. Eligibility and benefits transactions use the 270/271 standard. Coordination-of-benefits 271 transactions are not supported, so handle COB separately.
Can I check claim status electronically?
No. Claim status transactions using 276/277 are not supported through this payer connection, so use a separate status-checking workflow.
Does Hero EMR support ERA or EFT for this payer?
No. ERA (835) and EFT are unavailable, and the connection does not support combined ERA and EFT processing.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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