Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes days
Workflow guidance
- Run eligibility and benefits checks through your existing non-Hero workflow before visits, since 270/271 support is unavailable.
- Submit 837P, 837I, and 837D claims outside Hero EMR, using the process your practice already maintains.
- Check claim status outside Hero EMR because 276/277 transactions are not supported.
- Complete the payer enrollment paperwork before relying on ERA 835 delivery in Hero EMR.
- If an ERA is missing after enrollment, confirm enrollment and external routing, then follow your normal reconciliation and support process.
Common questions
Can Hero EMR check eligibility and benefits for this payer?
No. 270/271 eligibility and benefits transactions are unavailable, so use your practice’s existing payer or clearinghouse workflow.
Can I submit claims electronically through Hero EMR?
No. Hero EMR does not support 837P, 837I, or 837D claims for this payer, so submit each applicable claim type through another established process.
How can I receive an ERA 835 for this payer?
ERA 835 is supported only after your practice completes the payer enrollment process. It is not available for immediate use before enrollment.
Does Hero EMR support electronic funds transfer for this payer?
No. EFT is not supported through Hero EMR for this payer.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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