Supported claim transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Payer ID
7800 - Payer ID
8564 - Also listed as Crown City Medical Group
Plan around missing transactions
- Use the 837I path for institutional billing and 837P for professional billing; select the format that matches the service and billing entity.
- Verify coverage and benefits through another process before scheduling or billing when eligibility details are needed, because 270/271 transactions are unavailable.
- Check claim status through the payer's other available channel because 276/277 transactions are not supported.
- Plan manual or payer-directed remittance posting because electronic remittance advice, or ERA 835, is unavailable.
- Do not route dental claims through this payer connection; 837D is unavailable, so use another process if dental billing is required.
Common questions
Can I submit institutional claims to this payer electronically?
Yes. Hero EMR supports electronic institutional claims in the 837I format for this payer, with no enrollment step required before use.
Can I submit professional claims to this payer electronically?
Yes. Professional claims in the 837P format are available electronically for this payer, without prior payer enrollment.
Can I check eligibility and benefits in Hero EMR for this payer?
No. Eligibility and benefits transactions using 270/271 are unavailable, so verify coverage through another process before relying on those details.
How will I receive remittance and check claim status?
Electronic remittance, EFT, combined ERA/EFT, and claim-status transactions using 276/277 are unavailable. Use the payer's other processes for remittance, payment, and status follow-up.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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