Supported transactions
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as BCBS Tennessee HMO
- Also listed as Blue Cross Blue Shield Tennessee (Chattanooga HMO Plans)
Coverage states
Tennessee.
Enrollment requirements
- Electronic remittance (ERA 835): one click enrollment, typically takes weeks
Workflow guidance
- Submit professional claims electronically using 837P; use a separate workflow for institutional (837I) and dental (837D) claims.
- Run 270/271 eligibility and benefits checks before visits or billing when coverage information is needed.
- Complete this payer’s enrollment paperwork before expecting ERA 835 files in Hero EMR.
- If ERA is not active, obtain remittance through another available process and post payments using your normal manual workflow.
- Handle claim status, EFT, combined ERA and EFT, and coordination-of-benefits 271 transactions outside Hero EMR.
Common questions
Are 837P professional claims supported for this payer?
Yes. This payer supports electronic professional claims (837P).
Can I check eligibility and benefits electronically?
Yes, eligibility and benefits use 270/271. Coordination-of-benefits 271 transactions are not supported, so handle those through another workflow.
What do I need to do before receiving ERA 835?
Complete this payer’s enrollment paperwork first. ERA 835 is supported after enrollment; until then, use another remittance workflow.
Does Hero EMR support claim status, institutional claims, dental claims, or EFT for this payer?
No. Claim status (276/277), institutional claims (837I), dental claims (837D), EFT, and combined ERA plus EFT are not available.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
See a demo