Supported transaction types
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Supported |
| Electronic remittance (ERA 835) | Not supported |
| Electronic funds transfer (EFT) | Not supported |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Other payer IDs and names
- Also listed as BCBSNC
- Also listed as Blue Cross and Blue Shield of North Carolina
- Also listed as Dental Blue Select
Coverage states
North Carolina.
Workflow considerations
- Before submission, confirm the claim is dental and route it through the 837D workflow in Hero EMR.
- Verify eligibility through another payer-approved channel because 270/271 transactions are unavailable in Hero EMR.
- Use another payer-approved process for 276/277 claim-status checks and document follow-up in your workflow.
- Plan alternate workflows for professional and institutional claims because 837P and 837I are unavailable.
- Use payer-approved remittance and payment methods outside Hero EMR because 835 and EFT are unavailable.
Common questions
Can I submit electronic claims to this payer through Hero EMR?
Yes, for dental claims only, using the 837D transaction. Professional 837P and institutional 837I claims are not supported.
Does Hero EMR support eligibility verification for this payer?
No. Eligibility and benefits transactions using 270/271 are unavailable, so use another payer-approved verification method.
Can I check this payer's claim status electronically?
No, 276/277 claim-status transactions are not supported. Follow up through another payer-approved process and record the result in your workflow.
Will payer enrollment enable more electronic transactions in Hero EMR?
No enrollment-gated transactions are available for this payer. Enrollment does not add support for eligibility, claim status, professional or institutional claims, ERA, or EFT.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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