Transaction support
| Transaction | Status |
|---|---|
| Eligibility & benefits (270/271) | Not supported |
| Claim status (276/277) | Not supported |
| Professional claims (837P) | Not supported |
| Institutional claims (837I) | Not supported |
| Dental claims (837D) | Not supported |
| Electronic remittance (ERA 835) | Enrollment required |
| Electronic funds transfer (EFT) | Enrollment required |
| ERA + EFT combined | Not supported |
| Coordination of benefits (271) | Not supported |
| Attachments (275) | Not supported |
Enrollment requirements
- Electronic remittance (ERA 835): multi step enrollment, typically takes hours
Workflow guidance
- Complete required payer enrollment before expecting EFT deposits or ERA files in Hero EMR.
- Use your established alternative workflow for eligibility and benefits checks because 270/271 transactions are not supported.
- Submit professional, institutional, and dental claims outside Hero EMR for this payer.
- If claim status is needed, use your established alternative process because 276/277 transactions are not supported.
- If ERA or EFT is missing, confirm enrollment status and continue your existing fallback posting process.
Common questions
Can I verify eligibility for this payer in Hero EMR?
No. Eligibility and benefits transactions (270/271) are not supported for this payer, so use your established alternative verification workflow.
Can I submit claims or check claim status for this payer?
No. Professional, institutional, and dental claims, along with claim status transactions (276/277), are not supported electronically for this payer.
How do I set up EFT and ERA for this payer?
Complete the required payer enrollment paperwork first. After enrollment, EFT and ERA (835) are supported, but combined ERA and EFT support is unavailable.
Why am I not receiving an ERA or EFT?
EFT and ERA are available only after the required enrollment is completed. Confirm enrollment status and use your established fallback process while electronic transactions are unavailable.
Run this payer inside Hero EMR
Hero EMR submits claims, checks eligibility, and posts remittances automatically for the payers it connects to. The first physician is free.
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